i have a similar issue too, one of my vendor gave cash to his boy in office , the boy went to one opay outlet so he can use their POS to transfer d money , after the transaction, the guy said the transfer was duplicated . instead of him to follow a due process by asking the guy that brought d cash to inform his boss about the duplicated transaction so he can get the balance , rather he sent a mail to opay telling them that someone transferred money from his account to my own account and he was not aware of it. instead of opay to do a diligent check before taking actions , they sent a mail to GTB asking them to place restriction on my account. when i found out about this , i went to gtb and i was told it was opay that asked them to do it.

i spoke with my vendor and the man got angry and went to d opay agent asking him why would he send an email to opay to place a restriction on my account, because he already gave the guy the balance on the duplicated transaction. the guy said he didn’t know opay acted on the mail , that he has already sent out the mail to opay before they brought d money to him .

the same guy sent another email to opay, asking them to send an email to gtb that he has gotten his money and the restriction should be removed from the account .as i speak , nothing has been done and my money is still blocked . the opay agent even went to opay office in jos to to ensure everything is sorted out , when he got there they told him to get a court order which he did and as i speak nothing was done since over amount now . i went to GTB my self and i was told that opay has to send them an email requesting them to remove the restriction on the account. the opay agent has sent the mail to opay, and opay has refused to honor d mail and also forward to gtb so they can remove the restriction . i went as far as calling their customer care more than 10 times and each time i call them i talk for about 10 to 20 mins, and all they say to me is to tell their agent to resend d mail of which the guy has done several time and i was also in copy of the mails sent to opay .

you people shouldn’t worry , im waiting for my fiance to return to ikeja barracks then will visit your office with full force, im sure by then you people will understand that im not joking. don’t worry , u will see me soon, if you people are playing games with my money, someone will be used as a scapegoat very soon.

i rest my case.

I took a loan from okash/opay and was to pay 17k when they asked me to pay 16k which I did then left the balance of 16,023 naira in the app to transfer to an account later. And to my greatest surprise they wiped the 16,023 naira since on the 2nd of this month November, 2020 all I kept hearing is stories here And there from their agents and the annoying part is the so called customer care don’t I have sent messages to your office countless times but it seems you people don’t want to refund my money. Now I demand a full refund of my money plus good compensation for a the inconveniences you people have caused me during the period you have delibrately ignored my request for refund.

This people are fraudsters.

You people should refund my money or suffer the consequences… Trust me it won’t be pleasant